Who We Are
Fleetora Freight operates the Fleetora Freight shipping and tracking service at fleetorafreight.com. We are responsible for (the "controller" of) the personal information described in this policy.
This policy applies to shippers, recipients, account holders and anyone who visits our website, contacts us or chats with us. It should be read together with our Terms & Policies and Cookie Policy.
Information We Collect
Information you give us
- Shipment details — sender and recipient names, addresses, countries, phone numbers and e-mail addresses, and a description, weight, dimensions and value of the goods.
- Account details — your name, e-mail address, phone number, address and password (stored only in encrypted, hashed form).
- Messages — what you send through our contact form, by e-mail, by phone or in live chat, including your name, e-mail and phone number.
- Claims and payments — information needed to handle a claim or refund, such as invoices, photos and payment references.
- Customs documents — commercial invoices and, where the destination country requires it, identity or tax numbers.
Information collected automatically
- Technical data — IP address, browser type and device, recorded when you submit a form or log in, to protect against spam and misuse.
- Tracking lookups — the tracking number you enter, so we can show its status.
- Cookies — a small number of essential and functional cookies, described in our Cookie Policy.
We do not store full payment-card numbers on this website.
How We Use Your Information
We only use personal information when we have a lawful reason to do so:
| Purpose | Legal basis |
|---|---|
| Booking, moving and delivering shipments | Performing our contract with you |
| Customs declarations and clearance | Legal obligation |
| Sending tracking and status update e-mails | Performing our contract / legitimate interests |
| Answering contact-form, e-mail and chat messages | Legitimate interests / your request |
| Handling claims, refunds and complaints | Performing our contract / legal claims |
| Keeping accounts secure and preventing fraud | Legitimate interests / legal obligation |
| Invoicing, accounting and tax records | Legal obligation |
| Optional marketing messages (only if you opt in) | Consent — you can withdraw it at any time |
We do not use your information for automated decisions that have legal or similarly significant effects on you, and we do not build advertising profiles.
International Transfers
International shipping means your information travels with your goods to the countries on the shipment's route. Some of our service providers also process data outside your country. Where the law requires it, we use recognised safeguards — such as standard contractual clauses — so your information stays protected to the same standard.
How Long We Keep It
We keep personal information only as long as we need it for the purposes above or as the law requires:
| Information | How long |
|---|---|
| Shipment, customs and invoice records | Up to 7 years after the shipment, as required by tax and customs law |
| Customer account details | While your account is active, then deleted or anonymised within 2 years of closure |
| Contact-form and support messages | Up to 2 years after the enquiry is resolved |
| In-app notifications | 90 days, then deleted automatically |
| Failed login attempts (security) | 1 hour, then deleted automatically |
| Login session | Ends when you log out, close the browser or after 30 minutes without activity |
| E-mail delivery logs | Up to 12 months, for troubleshooting |
How We Protect It
- Our website uses an encrypted HTTPS connection.
- Passwords are stored as bcrypt hashes — nobody at Fleetora Freight can see them.
- Logins are protected against guessing with rate limiting, and sessions end automatically after 30 minutes of inactivity.
- Access to customer data is limited to staff who need it for their work.
No system is completely secure. If a data breach affects you, we will tell you and the relevant authorities where the law requires it.
Your Rights
Depending on where you live, you may have the right to:
- Access
- Get a copy of the personal information we hold about you.
- Correction
- Ask us to fix information that is wrong or incomplete.
- Deletion
- Ask us to delete your information, unless we must keep it by law.
- Restriction & objection
- Ask us to limit or stop using your information in some cases.
- Portability
- Receive your information in a common, machine-readable format.
- Withdraw consent
- Stop optional uses, such as marketing, at any time.
To use any of these rights, e-mail contact@fleetorafreight.com with "Privacy request" in the subject. We may ask you to confirm your identity, and we reply within 30 days. You also have the right to complain to the data-protection authority in your country.
Recipients & Third Parties
If you received a shipment or a tracking e-mail from us, your details were most likely given to us by the sender so we could deliver to you. We use them only for that delivery and its customs clearance, and you have the same rights described above.
When you give us someone else's details, please make sure they know you are sharing them with us for delivery.
Children
Our services are intended for adults and businesses. We do not knowingly collect personal information from children under 16 for account registration. If you believe a child has given us their information, contact us and we will delete it.
Changes to This Policy
We may update this policy when our services or the law change. The "Last updated" date at the top shows the latest version. If a change significantly affects how we use your information, we will let account holders know by e-mail.
Contact Us
Questions about this policy or your personal information? Get in touch.